Code of Conduct

I adhere to the EU Model Code of Conduct for Mediators.

Complaints Procedure

I will be receptive to any complaint. I will consider it in detail and will respond promptly.
Any complaint will be treated confidentially and will not affect my future service to you.

I will take all criticism into account to improve my service in the future.

In the first instance, please raise any complaint or concern with me. I find that an informal discussion over the telephone is often the best way to deal with complaints.

Should you remain dissatisfied after discussing the matter, or if you prefer to write, please email me directly with full details. I will consider it in detail and will respond promptly.

Panel appointment

If your complaint is about a mediation in which I have been appointed by a Mediation Panel or Mediation Provider, then you may also make a complaint to such Panel or Provider under their complaints procedure.

If you are not satisfied with my response, you may refer your complaint to:

The Registrar
Civil Mediation Council
The International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
020 7353 3227
registrar@civilmediation.org