Writing in the Harvard Business Review this month, Sally Blount and Shana Carroll explain that staff will often resist organisational change for various reasons.
The authors provide a simple strategy for (1) identifying sources of resistance and (2) overcoming resistance by talking to resistors.
When talking to resistors, the authors advise managers to focus on listening: ‘… no matter how brilliant your plan or persuasive your argument, you must make everyone feel understood. That starts and ends with listening. When you’re in these conversations, make sure to take up no more than 20% of the airtime, and when you do speak, try to repeat back what you’ve heard as much as possible.’
The article, which is only two pages long, is available here.